Initially quite protracted email correspondence as not clear what serial number, etc. was required and I did have to chase a bit to get an updated situation. However, once things were made clear then their response to arranging replacement and organising refund was speedy and part is exactly right.
From the initial enquiry to the final delivery I was treated with respect and excellent attention. The prices given were negotiated well and I thought the salesperson did all she could to get me the best price. The actual quality of the product - oak doors - was superb andn they look very classy now they are in situ. Payment was easy and delivery was done to suit.
I would, however, ensure that the delivered goods are inspected are immediately (as you are advised to do) - I couldn't due to their weight and later found one of the corners slightly damaged (which, had I found sooner, could have been replaced without a problem).
Nevertheless, I would have no hesitation in recommending both this company and their product to anyone.
Thank you for consistently excellent customer service - a rarity these days sometimes !
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