We had a bathroom fitted in November 2012 and the problems started pretty much after the designer had left. We were very impressed with the designer and the design of the bathroom, the first problem we had was when the surveyor arrived and didn't like part of the bathroom design, he made me doubt the design. When I brought this up with Betta living (after several attempt to ring them with no answer) they wanted to charge me £400 extra to change the design.
Then the fitter turned up later than planned as his previous job had ran over. I was told by the designer the fit would take 7-10 days. The fitter arrived at approx 9am and the first week and left at between 2 and 3pm. He then left our unfinished to job for 7 days to go and fit a bathroom for tesco bathrooms? This was not the service we payed for!!!
All the way through the fit when we had to make calls to Betta living they just didn't answer the phone or said the person I needed to speak too wasn't there and they would call back. They rarely called back. Even the fitter couldn't get it touch with them.
3 weeks later when the bathroom was finished we made negative comments on the feedback form, we did not get any response? at this point we felt that Betta living were not interested in the service they were providing as long as they had our money.
In April this year, only 5 months after fit, our waterfall bath tap started dripping. We made many many phone calls weekly to Lenny and Mark and a few others also at Betta living to try and get this fixed. Each time I phoned I had to explain my problem as they couldn't recall it, even thoughI had spoke to them many times, i have at one stage been reduced to tears out of frustration.
It is now July and a fitter has finally been out to looked at the tap and said it needs replacing. We are now ready to start what feels like a battle to get the tap replaced.
In summery we spent £10k on a bathroom and HAVE NOT received the premium service this should have included. Even though we have 3 further bathrooms in our home that we plan on updating we will not use this company as we initially planned too or would we recommend them.
I never usually fill in these review forms or take much notice of them however reading some of the reviews on here I am not alone in my frustration and disappointment and feel so bitterly let down by a company with such awful customer service that I needed to write this review.
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