Had no problems with booking or documents etc they were all great and being available online/pay in installments were greats.
Rep was not great; told us she would be back day before leaving, to tell us our transfer time, but gave no time. We sat around waiting, wasting our last morning. Rang them, were told transfer not down to them, so we explained what rep had said. They eventually got back to us and gave us a time. Next morning, half hour after time given, we rang again to find out what going on, they said they would call back, which they did not. Fortunately, 5 mins later a tomas cook coach arrived and the driver (to which the rep understandably had no idea) had us on his list and picked us up.
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