14th Jan - UPDATE - Following publication of my review, Simon@uksoccershop has been in contact and I am pleased to say that my refund has now been processed and I have received my funds into my Paypal account. It's a shame that the company allow such complaints to escalate which reflects badly on their customer service, when in actual fact, they can be resolved quickly and efficiently once ownership is taken for the case. I have amended my rating above from a 1 to a 2.
Absolutely gutted that I have been scammed by such an outfit! I purchased an item from uksoccershop as a Christmas present for my husband and I paid by Palpal (wish now I had used a credit card). The item arrived in a timely manner but unfortunately was too small. I followed the correct returns procedure and sent back the item for a refund. Uksocccershop confirmed that they had received my item on the 12th December, it is now the 12th January and there is no sign of my refund in my Paypal account. Each time I email the company, they tell me the refund has been processed, however when I call Paypal they tell me it hasn't. It has taken at least 11 emails to-ing and fro-ing but I am just not getting anywhere. To make matters worse, as the transaction was over 45 days, Paypal will not dispute this - even though the timescale has lapsed due UKsoccershop giving me the run around. Goodbye £55.00, I doubt I shall see my money again. I'm quite tempted to pay them a visit, I understand that the company is run by a kid from his home address in Hamilton, the address is easily obtained from directors name at companies house, in case anyone else is interested in doing the same. There have been far too many instances the same as mine, this "kid" is making a small fortune and in effect, this is theft.
Axel Ebert found this review useful
Having been duped by Cash4phones in the past i was v sceptical in using such companies again. However the process was straightforward, the communication throughout was brilliant and the whole process from mailing the phone to receiving the funds took only 3 days! Fantastic service I truly hope you are able to put the scam companies out of business!
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