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Furniture Village

AGAIN SCALA RANGE PSEUDO LEATHER SUITES PEELING

on the 12th of March 2007, I bought a SCALA Leather Chair and a SCALA leather sofabed, for £1186 in Manchester White City Retail Park.
A couple of years ago I noticed that the edges of the arm rests were starting to bubble up, and from then on, things only got worse and worse. Some parts have peeled and they look just appaling.
I contacted the insurance, Guardsman Policy LSEDBFV 103268, but they claim the cover finished in March 2012 and they cannot do anything about it.
I got in touch with Trading Standards because I believe this could be a case of “ Not fit for purpose” but to my surprise, they advised me that between 2006 and 2008, this SCALA range was misold by your company as "Leather" whilst they are actually bicast, and that you have been warned not to use the term "Leather" for bicast suites.
I was told by leaflets and salespersons that these suites were "Created in practical durable leather", and also "Comtemporary, comfortable and timeless", things that time proved were false.
The issues I am experiencing are far from being the result of natural wear and tear, and I am not debating here whether the warranty is out of date or even wear and tear issues.
My grievance is False Advertising!
I am indignant and feel deceived.
Had I known these suites were not made of real leather, I would not have bought them, as I expect my furniture to last for over 6 years without quality issues.
The items I bought (I still keep the invoice, bank receipt and Guradmasn policy, as well as several pictures of the current peeling problems) were falsely described and falsely advertised, and despite the length of time that have passed since the purchase, I am prepared to pursue the matter in the SCC if no amicable solution is agreed between Furniture Village and myself.
I request either a full refund for the amount paid or a replacement of the SCALA for Leather suites of similar characteristics (e.g DANTE range) delivered free of charge in my home address.
NO ANSWER FROM FV YET!!



UPDATE

Ok, so I complained to FV in writing, and my claim can be read below (Again Scala Pseudo leather sofa peeling) because I recently discovered that what was sold to me as real leather, was in fact a piece of bicast furniture cr*p that was peeling.
They indeed sent me a letter, in which they decline any responsibility and do not even acknowledge the fact that they falsely advertised and misold a product.
THEY EVEN HAD THE CHEEK TO SEND ME A LEAFLET ON HOW TO CARE FOR LEATHER!!! Is this a joke??????
They claim they are under no obligation to deal with any claim of misselling past the point of six years.
Let me be clear, according to the current legislation, time does not begin to run until the fraud has, or with reasonable diligence would have been, discovered.
And since my claim has been disregarded, I am left with no option but to pursue this in the Small Claim Court.

09 August 2013

Reply from www.furniturevillage.co.uk

Hi,

Sorry you are disappointed with the outcome.

The Product Aftercare Team at Furniture Village have confirmed a letter is the post to you today.

Diana Freiria´s profile

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Diana Freiria
Reviewer
Female, 1976
United Kingdom

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