Laura Keeley´s profile

Reviews (1)

Exante Diet

horrid flavours, no weight loss

Got the exante diet from Wowcher, veggie soup is nice but other than that complete waste of money! The shakes were horrid, the smell of the porridge made me physically wretch. The reviews promise big things but I am left £35 out of pocket, no lighter, and very disappointed.

*** UPDATED ***

Seems the customer serv isn't great either - you are being asked to review exante diet, which is what I've done, apparently if you review the product you get an email like this

Dear Laura Keeley,

Your ticket 168382 - regarding Product Review, exantediet.com has been updated. Please see the latest comment below:



--------------------------------------------------------------------------------

[private data removed], Aug 02 16:15 (CEST):
Dear Sir or Madam,

Thank you for your review of exantediet.com.

I am writing you because your review currently only comments on the product. According to our guidelines, reviews must primarily be about the company's service. We kindly request you to elaborate your review.

Click the following link and log in to your profile to edit your review:
[external link removed]

If we haven’t heard from you within seven days, unfortunately we will have to remove the review - without further notice.

You can read our guidelines at this link - http://company.trustpilot.co.uk/evaluationguidelines

If you have any further questions, don’t hesitate to contact us.


Should you need to update or write additional comments regarding your request, please reply to this e-mail without changing the subject.

Best regards,

Trustpilot Support

Which is as a result of Exante asking to us to change our review - when at the top it clearly says PRODUCT REVIEW in the email from TrustPilot!!!!! Funny how all the positive reviews about the DIET not the customer service are left on the system, but the ones negative on the diet are taken down. I couldn't comment on the service before - now I can! Seems that the reason the reviews are good is because the company gets rid of the reviews it doesn't like on the pretext of it not being about 'the service' - that doesn't look very professional and is a pretty calculated way of getting the endorsements on the product. I wasn't happy with the product but hey ho things happen - but this has completely tipped me over the edge and I cannot believe a company would be so shrewd and this treads a fine line on censorship and ethics! Completely changes the caring nature of the company to one that only care about the money they take from you. Thought I would come back and update the review as it seems other people haven't been brave enough - maybe they have but that's been censored out too? Totally appalled at this, really does smack of limiting what people can say about the company, and changes the attitude that I will have in recommending Exante to anyone. I would not ever recommend the company now purely based on their ethics and policies - I personally didn't like the products etc, but that's personal preference, and everyone has to make their own decisions. But now I would make anyone steer clear of Exante. Totally utterly horrified at the way they are going about this.

*** THE EMAIL REQUEST FOR A REVIEW FROM EXANTE ****

Please share your experience with us!

Dear Laura Keeley.

Thank you for your recent purchase from Exante Diet.

In order to improve the satisfaction of our customers, we have partnered with the independent review site Trustpilot to collect customer reviews.

Click here to rate us on Trustpilot

All reviews, good, bad or otherwise will be viewable immediately.

Thanks for your time.

Best Regards,
Team Exante

Please notice: This email is sent automatically, therefore it is possible you have received this before your package or service. If this is the case, you are of course welcomed to wait until you have received your package or service before writing your review.


it does NOT say that it is a review of the customer service - that email is 100% misleading.

******* REVIEW WAS REMOVED AGAIN BY EXANTE !!! SAYS ALOT ABOUT THE COMPANY SERVICE *****

Laura Keeley´s profile

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Laura Keeley
Reviewer
United States

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