Just 4 weeks after receiving my HTC One, i had problems. My phone became bricked (i had NOT unlocked the boot loader) and i gave it to my local EE store to send it to the repair centre... this was on June 22nd. A week later i received a call from the store telling me to collect my phone and after going to the store they told me that the repair centre had sent a dummy phone and they said that unless i had proof of purchase, they would not help me. i then proceeded to get the necessary documents and returned to the store, where they said the phone would be dispatched from the repair centre immediately. After a week or so of waiting i called the repair centre and they said they did not have the phone, i then called the store who also did not have the phone (this was in mid-late June). After 41 days without my phone, i have become increasingly annoyed, frustrated and disappointed with the way the situation has been handled.
DO NOT RECOMMEND
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.