martin´s profile
Reviews (2)
The Rug House
**WARNING** be very wary!!!
I ordered “Bolero Multi Colour Stripe Shaggy Non Slip Machine Washable Bathroom and Pedestal Mat 861” but when it arrived it was missing the pedestal. Emails back and fore but apparently even though it states on my invoice “and pedestal mat” this doesn’t mean it’s included!!! Sorry but If I go in to a cafe and it says bread and butter on the menu I expect bread and butter!!! If I could be bothered I would have sent it back!! Oh well once bitten etc
Reply from The Rug House
Sunglasses-shop.co.uk
JUST NOT GOOD ENOUGH
Meant to get my glasses on 21-22nd Feb, they never appeared, callled customer services told to wait 7 days, called back after 7 days told I'd now have to wait another 15 days for a refund, usual BS "not our fault, royal mail investigation, blah blah blah" My holiday started today, no glasses, out £30... Thanks for nothing Sunglasses-Shop
Reply from Sunglasses Shop
Thank you for your comments.
In response to your message and following our telephone conversation recently, may I kindly refer to our terms and conditions which state the following "Orders are only classified as missing in the post 15 days after posting."
This was explained to you and although the item was not received in time for your holiday, we were not able to process a refund or send out a replacement item until this time period had lapsed.
We will happily refund the full amount for you once this time has passed.
Kind Regards
James
Customer Services
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This is an option we have provided in response to customer feedback. Each individual mat is available from the dropdown menu.
It is of absolutely no benefit to us to mislead customers as our whole business principle is based on customers returning to shop with us. I'm sorry that you are disappointed but we have done everything possible to make this clear.
Paul
The Rug House