We bought a VAX vacuum cleaner two years ago which came with a six year warranty.
After two years faithful service our machine began producing smoke and losing power and then finally gave up completely.
We called the customer services number and after paying three pounds postage and waiting a week we finally had a new machine. Unfortunately the new machine only has a two year warranty.
Effectively we have went from a six year warranty to an appliance with a two year warranty and so have lost two years cover but I guess you can't have everything!!!!
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