John W´s profile

Reviews (2)

electricshop.com

Lec Fridge Freezer from electric shop.com

Very disappointing - item delivered damaged. My 83 year old father with partial sight took delivery and didn't spot the side damage on delivery. I noticed instantly when I arrived from work to install the fridge for them (some 2hrs after delivery) - and informed electric shop.com. They were not interested when I rang to advise as my father didn't highlight at the time of delivery. Product decryption also stated doors were reversible - this is not possible as freezer case is also damaged behind hinges (not sure how anyone could remove doors and hinges to check for this whilst the courier waits !!!) Again electric shop.com were not interested in this fact and very unhelpful, suggested i speak with LEC ... LEC stated it was electric shops issue. Feel electric shop.com have sold a grade 2 product to vulnerable pensioners without support. Would not recommend this company to anyone

21 June 2012

Reply from Strangewood Ltd

Dear Sir,

Please accept our apologies you have had cause to post a poor review. The delivery company are contracted to unpack and inspect the orders on arrival with our customers. Any damage is required at this point to be noted on the delivery note. Please refer to section 32 in our terms on our web site
Time Limit for Notification of Claim
32. For deliveries made by Sprint Deliveries GB Ltd items must be inspected carefully at the time of delivery before you sign the Proof of Delivery to enable us to make a claim for any damage. We will not be liable for any damage if the Proof of Delivery is signed as clear.
We can see from the notes on our system that a member of the team suggested we contact Lec on your behalf as you advised your parents are elderly and did not see the damage, to see if they could offer any assistance. We understand you took Lec’s contact number to make the call yourself.
Regards
electricshop.com team

Quiet PC.com

GJW Titmuss

Having used this company for nearly a year I have found their service prompt with the goods arriving as described.

John W´s profile

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John W
Reviewer
1964
United Kingdom

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