There was no invoice sent with my order and when I requested a copy I discovered a VAT charge on it. If they are mailing to customers outside the UK or EU they are not required to charge VAT. If I hadn't asked for an invoice I wouldn't have known about the VAT charge. So now I wonder how many more customers they are hitting with an incorrect VAT charge? ProBIkeKit don't have to forward this VAT to the Customs and Revenue office as they are not supposed to be receiving it in the first place. I have asked for a refund of the VAT but have received no reply.
As well as this questionable charge it was hard to process my payment - they don't accept PayPal e-cheques and by the time payment was accepted two of the three items were out of stock!
kadamaje found this review useful
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