Used this service as it was recommended by a website purporting to be a Bosch information site. I now suspect this website to be an advertising tool created by repaircare. They took £125 in advance, engineer turned up 2 days later as promised. He needed another part to complete the job, and told us this would be delivered in 2 days and he anticipated coming back 3 days later. We had no further contact for 4 days. We then contacted the company for clarification. The phone operator disputed every comment I made, and was very keen to split hairs. She refused to give her name and stated it was not company policy to put customers through to a manager/supervisor. A cynic would suggest they took this defensive and argumentative approach because they are used to deflecting complaints. She finally informed us that the part would arrive exactly 17 days after the initial engineer call - remember this is a 'specialist' company and we're talking about a common brand. Did not apologise at any stage - attitude was confrontational and sarcastic. She actually had the bare cheek to accuse me of being rude!
I find the service indescribably bad for a so-called specialist company, and the customer service is non-existent. Would never consider using this service again. Avoid them like the plague!
Wilbur found this review useful
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