My initial dealings with KA were very positive and the staff were very helpful over the phone. However, we did have some bumps in the road. We were never issued with an order number from our online purchase, which meant chasing the delivery was complicated. The kilt we purchased arrived 2-3 weeks after we were assured it would be delivered (thankfully the order was placed well in advance of our wedding). When the kilt did arrive, the waist was far too tight and we had to have the buckle removed and replaced at the last minute to adjust the fit. That said, the quality is excellent and we are delighted with the kilt, which will last a lifetime.
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