First Class service. Order key and it arrived next day. Unfortuantely it was the wrong key but they told me to return it and within days thay had given a full refund including postage. Would highly recommended them and would use them again without question.
I wanted to transfer money out of my account. I tried to log is as usual but it wouild not accept my pin number. After three attempts I phoned them. They answered after 10 mins. They said they would send me a new Pin Number which would take 5 to 7 working days, WHY. After seven working days, as I had counted, no new Pin number. Phoned them again, they said it had been sent but you do not count the day on which it was sent. I am still waiting and have not been able to access my account for 12 days. When I complained I spoke to someone who might just as well been a Robot, not interested. I unfortunately inherited Santander when they took over A+L. Shall be moving on as soon as possible. Customer Service terrible, although some people you first speak too seem reasonable, its further down the line who need sacking.
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