Tina Applegate´s profile

Reviews (2)

Replacement Keys


First Class service. Order key and it arrived next day. Unfortuantely it was the wrong key but they told me to return it and within days thay had given a full refund including postage. Would highly recommended them and would use them again without question.



I wanted to transfer money out of my account. I tried to log is as usual but it wouild not accept my pin number. After three attempts I phoned them. They answered after 10 mins. They said they would send me a new Pin Number which would take 5 to 7 working days, WHY. After seven working days, as I had counted, no new Pin number. Phoned them again, they said it had been sent but you do not count the day on which it was sent. I am still waiting and have not been able to access my account for 12 days. When I complained I spoke to someone who might just as well been a Robot, not interested. I unfortunately inherited Santander when they took over A+L. Shall be moving on as soon as possible. Customer Service terrible, although some people you first speak too seem reasonable, its further down the line who need sacking.

Tina Applegate´s profile

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Tina Applegate
United Kingdom