On June 23rd, I noticed my Skype phone didn't work. I complained through your two sites. Although you said you would respond in 24 hours it took over a week. Furthermore, to return the product I couldn't get an RMA number. I filled out the form 10 times and each time it erased my information. Ultimately to be within my 30 day period I just sent the phone to the NY office.
Someone higher up though noticed my complaints and ultimately you sent me a skype phone. I received it and it works!. It took way too long and was a laborious process but you did fix my phone. I got a replacement about 5 weeks after first complaining.
Now that I've had more time with ChatandVision I would summarize my service as follows. First, I had a defective phone and they replaced it with a fully functioning phone. The phone works well and once they identified that my complaint was valid they acted professionally. Second, it took a long time to get this result. It took over one month and it took many emails and mails back and forth and that process was frustrating. Third, I get the feeling that ChatandVision are working to improve their customer service.
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