Late in the afternoon I ordered some Van Damme cables online and requested the 'free' delivery service. I received a telephone call within an hour of my order to say that the package would not make it to the courier before 'close of play' but that it would be despatched next day.
Next morning I got a further call (from the same member of staff, Tom) to say that two of the cables were out of stock but that a technician could make up one and the other would arrive within 24 hrs. Because I needed the cables promptly, I requested that all cables but the outstanding one be sent straight away. They were received safely by midday the following day and the other cable arrived by post early the next morning.
It would have been easy for PAS to have just delayed despatch for a day without telling me - as I have known other companies to do - and it was just great to know that someone at the other end cared about getting the order out and keeping me informed. Thanks PAS, I will definitely use you again and recommend you to colleagues.
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