The staff/engineers arrived at my house and introduced themselves, then explained what they were going to. They asked for the car key's and reassured me what they were going to do then carried on with the work.
There was a knock on the door which I answered, and there stood the engineer who informed and showed me what they had done (as per work sheet/requested) and that the work was completed.
I felt the work was carried out efficiently and professionally, also I the same as my wife could not belive the speed with which the work was completed in, allowing us more time for oursleves instead of hanging around and waiting in a noisey garage.
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