Bought Holistic Eye Mask $62 with Premier Service. Dispatched on 5/7/13 but items not arrived. Only reply from the customer service is to tell me to use their Express Service (shipping alone is $72) next time. Emailed them again and i was ignored completely. Felt bullied...
I saw free worldwide shipping and went shopping in Look Fantastic but found out there have a hidden compulsory cost in international shipping.
The notice came up only at the final step of purchase when you are about to key in your credit card number. The notice said that they will need to charge shipping £14.99 for package of more than 2 kg.
So i went to delete all heavy stuffs and left a Lipstick Queen lip liner. But they still charging the shipping. I cannot copy/paste the printscreen here so this is their exact words.
Lipstick Queen Lipliner Berry No ColourBerry Cosmetics Range
£16.00 - Usually delivered within 4-9 working days.
International Tracked - Track your order during delivery, orders over 2kg in weight will automatically select tracked delivery. If you have selected multiple items below 2kg and wish to select standard delivery please order separately. - £14.99
As I cannot find anything lighter than a normal lip liner (1.2 g from Lipstick Queen website) and i cannot separate one lip liner unless Look Fantastic willing to snap the liner in halves so it is really a hidden and compulsory cost. I felt cheated and a complete waste of my time.
Paying shipping is fine but please be up-front about it. Stating a non-existent minimum weight as term for free shipping is the ugliest tactic.
They are my favorite store and i have purchased about 11 orders. I have a delayed order once but they were fast to assure me that i can get a free replacement order or a full refund. Their customer service is very fast in respond and understanding. Impressive and pure joy. ASOS is shopping heaven !
What i like most is their impressive after-sales support in addition to their super fast delivery and all products come in perfect packaging.
The ordering until confirmation process is speedy and user friendly. They really look after their customers and provide immediate respond to any questions or queries.There are no hidden or compulsory charges. I have good fortune to have support from Claire Hayes, their customer service representative that is very kind and understanding.
Their attention to details and honest dealing is something that i hope will set a benchmark to other online companies. Wish i discovered them earlier. Now i am always looking forward to my next purchase. Thanks Face the Future for bringing quality products to my life.
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