UPDATE: Hammond's sent one of their senior fitters to review the bedroom. He came out and said he would put in a report to Hammond's with the result that we now have an Eaves cupboard door fitted, in the same furniture design, and one woman's wardrobe is finally finished off with the rough corners floor to ceiling now neatly boxed in with matching wood. The woman's wardrobe has been refitted to give 50% more rail space, a good improvement. In short, the company have met us half-way (after 4 months) but both my husband and I still feel aggrieved that despite clearly asking the Designer to allow for another lady's wardrobe, pointing out positions on other walls, he insisted two rails in existing cupboard would fulfil our needs. This conversation took place in our bedroom and after moving down to the kitchen to draw up plans, I reiterated that I really wanted another wardrobe and shoes and bag cupboard and was told in forceful fashion 'you want me to give you what you want don't you'...two rails in one cupboard. On that note we had to accept that his attitude of superiority was due to his 'design knowledge and expertise'. Unfortunately we now realise he was talking out of the top of his head. When the designer left I commented on being spoken down to like the 'little woman' and the male ego. My husband said he had thought the same, but we both believed he must know what he was talking about. In hindsight, as a researcher myself, either I, or my husband should have drawn up the bedroom plan,and spoken more forcibly than the designer. My husband feels he should not have been so trusting. We still feel the fitters were excellent but not given anywhere near enough time to complete the work in proper fashion. To be honest the dressing table is not fitted flush to the side cupboards; one gets the feeling that we need to grout the dark gaps as one would with wall tiles. This is not the case in our previous bedroom that is fitted with Hammond's furniture, but we now realize that we went to John Lewis who ordered the furniture from Hammond's, but employed their own fitters; hence the work being given double the time for fitting. My husband still has to make good the rough walls in his wardrobe and I still have to use a wardrobe in another bedroom or use storage boxes for coats shoes and bags. Considering the cost, this is displeasing. It has been a poor experience but we are thankful something has been done by the Company at last, and consequently they have now received final payment.
We had a Hammonds bedroom 4 yrs ago which was fine, took a week to fit. This time we wanted another larger bedroom fitted - time allocated by Hammonds was 20 hrs, clearly insufficient for the huge work-task. Firstly, they did not turn up on the date given or even telephone to apologise.
We had stipulated clearly to the Designer that we wanted an additional lady's wardrobe with another cupboard for shoes and handbags. We were told another wardrobe was not needed; all we had to do was knock out the wall above the existing wardrobe and have two rails to give double clothes accommodation, while another cupboard put in alongside would accommodate shoes and bags. We made a point of saying the rails in wardrobe needed to take knee-length coats dresses, day clothes and we were assured they knew what they were doing, giving us what we wanted. They did not. Two rails only allowed for skirts and shorts so one rail had to be removed to get coats and dresses housed. Consequently we have the same wardrobe space with one rail as previously, when the whole point of having the bedroom done was to have an additional wardrobe and we could not have made this clearer to the Designer. Moreover, the interior is left rough in the corners from top to bottom; clothes are now crammed in and catch on the rough wooden edges, getting damaged. We have taken photos of the evidence. Moreover the cupboard designed for bags and shoes has such narrow shelves it can only be used for books, yet we showed the Designer what we had in the other bedroom and asked for the same. Also an eaves cupboard door we wanted matching in, the Designer refused to do, thus leaving a rough looking door which diminishes the look of the bedroom. Even the Fitter could not understand why it was not being done, nor could he understand why the wardrobe had not been divided down the middle to allow for long and short clothes items. The dressing-table mirror hangs inwards and does not hold a position, in other words it does not work, but they say that while we withhold the last £1200 they cannot replace under guarantee. We are withholding the final £1200 because we want the wardrobes finished as they should be if the job is to be professional, the work is totally unacceptable on the inside of the wardrobes. Yet their website states the interior is important to them! The customer services has been appalling, rude, barely exists. The resolutions team do not answer phone calls or emails or letters unless you keep contacting them over and over and then, from their responses, it is clear they have not read the communications properly. We first reported dissatisfaction on May 23rd, before the work was completed and here we are 7th August still trying to get a reasonable discussion and resolution from them; they are just not interested all they seem to want is money. We would now never ever recommend this company to anyone. We have been reasonable and patient but they mislead you with their design, ignoring what you ask for, then rush the job and leave it unfinished. We still trust they will have a conscience and come and look at the job themselves but to date no one will come out and see why we are complaining. Are they afraid to see what we are complaining about; do they not want to see 'evidence'? A Company to avoid certainly!
NB: We have just checked out the Hammond's standard responses on this website; such standardized text just emphasizes the indifference displayed by this Company; they take nothing on board whatsoever. Sorry we have been so patient to date but have now had enough and will take action against this Company.
Rachel Marie found this review useful
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