Emma Hanby´s profile

Reviews (1)

Animed Direct

Cheap but slow to deliver....

I have placed quite a few orders over the last year or so (maybe longer). However, the gap between ordering and dispatch seems to vary greatly. I have ordered something before and it was dispatched the same day and i received it the next, then on other occasions it has been significantly longer.

This time i paid for express delivery as i was desperate for the ear cleaner and the shampoo, my dog has an ear infection and his ears need to be cleaned before applying the drops, and on top of that he has yeasty skin, i always keep spares in the cupboard but realised to my horror i was using the spares having forgot to replace them. So i decided to use express delivery because i so desperately needed these items and believed i would get them quicker. I placed my order on monday and only today (wednesday) has it been dispatched.

I felt compelled to come here to warn people that PAYING FOR EXPRESS DELIVERY DOES NOT MEAN YOU WILL GET YOUR ITEM ANY FASTER, ALL IT MEANS IS THAT YOU'LL GET IT THE NEXT DAY AFTER THEY'VE ACTUALLY PICKED, PACKED AND DISPATCHED IT.

I'm not one of those uppity fussy people but i can't help feeling very let down by this sporadic way of doing business and i am sure people are sitting here reading this thinking to themselves what on Earth is she moaning about, she only had to wait a few days for it, but it's those few days which are so crucial when you have a dog with chronic health problems, and those few days are so crucial when you've paid a lot of money to a vet for antibiotics and eardrops but you need ear cleaner for those eardrops to work at their optimum.

Yes, I take the blame for not checking what i had left spare before ordering, but in this day and age of fast paced interwebs stuff should it really have taken someone that long to pick, pack and post two bottles? who in this chain of between the order being placed and the item being dispatched is letting their team down? or is that one person is doing the work of three? It's not the first time i've had to wait, i think the last time i stupidly paid for express delivery i waited 3 days for them to dispatch it.

It's just a shame they are so cheap, but in weighing up the pros and cons of using Animed direct, yes i might pay more buying from someone else, but if i was to get my order quicker then surely paying more for it means nothing in the long run.

Emma Hanby´s profile

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Emma Hanby
Reviewer
1982
Bristol, United Kingdom

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