I received my purchase in a timely manner. It was packaged well and is exactly what it was described to be. I purchased from play.com though as the price was considerably higher on amazon but both supplied by gameseek. :) Thank you and my little boy loves it!
I purchased a Kuster high chair...I was surprised when it arrived 2 days later. It was however not the colour I had ordered. I phoned them and the first thing the man asked was "if i could just like the colour I had received?" I stated no it was not what I had ordered and was informed they would pick it up and exhcange it. I was given a date and stayed in all day and no one arrived. I phoned around 5 pm and was told no one was coming. They gave me another date and again I stayed in all day waiting for it to be picked up to no avail. I then phoned and had a very hard time getting any answers out of them. I had to send the product back via courier paying for it myself and threaten with legal action before getting a refund processed! Shocking customer service and horrible attitudes!! I would think twice before using them even if the price is good!!!! I purchased my highchair...in the proper colour from another reputable baby site who were only too happy to pricematch!
I placed an order in February and immediatly received confirmation. The money was taken from my bank a day later. It is now over 30 days and I have yet to receive the car seat. I have had no response whatsoever to my emails, they don't answer their phones. The shop is closed and shutters are down for a couple of weeks now! BEWARE this company! Do NOT order from them unless you like throwing your money away. Shocking service and I believe complete Fraudsters. I have filed a criminal complaint against them and have claimed my money back through the bank! This company should be shut down and the owner prosecuted for fraud!!!!
Connect with Facebook to get one click access to Trustpilot. It's easier.
Sign up with Facebook