Ordered for the first time a few months ago from my local store (torquay), and the driver forgot to bring up half of my shopping to the door, and just drove off! Needless to say that a few items were badly damaged and dates were terrible...So I rang up my local store and one of the girls were extremely rude, I ordered to speak to the store manager and he ordered the forgot shopping back to my house and also gave me a full refund.
So a few months later (last week) I decided to give them another try, the delivery came yesterday and once again 7 items were severely damaged, including cracked eggs and squashed pastries. The mere fact that they also give you reduced items is rediculous as well, dates were also terrible and required me to eat everything within 2-3 days LOL! So i rang customer service, the man was very helpful, and refunded me half my shop.
This shouldn't be happening, regardless of the refunds given, they are ruining their brilliant reputation they have instore. I normally cannot afford to shop here and usually shop at Asda or Sburys, but I like to try Waitrose food now and again so I'm willing to spend the money. Each of the times I have changed to ordering from Waitrose, it's been a dreadful experience. So stay clear, the previous reviews don't lie as well.
Ordered a few fragrances from this comany, and the prices are best you are going to find in the UK. Shipping takes around 3-4 days, but is free so I guess it isn't that bad! Packaging is also top notch..
Great service, great prices, would highly recommend!
Have had numerous packages delivered from DPD, 3 of them totalling to a worth of £1,500, and as far as it goes I've no problems with them at all. They have a new tracking system on their site that allows you to view where your delivery man actually is, and what number you are on the list and also gives you an accurate estimated time of when he will get to your door.
All you need to do is keep an eye out for your delivery in the time slot given to you, so you ensure that the driver doesn't just walk of with your package and that it actually gets delivered.
Decent company all in all, from my experiance anyway!
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