Mr Field´s profile

Reviews (3)


Appalling staff, worst company to use as recipient

As a trader never use these cowboys to deliver parcels. The collection centre in Birmingham shuts when they feel like it, not when head office tell you they are open. They take your card and then all sit there continuing their conversation for 20 minutes until at least 6 other people turn up to make it worthwhile getting off their lazy backsides to go and fetch your parcel.

The most appalling experience as the end receiver .


Treat you like a thief

All of CEX merchandise is second hand so when looking to purchase an item I naturally wanted to pick it up and check for any external signs of damage, only to be told, 'You are not alowed to touch the items'

I complained to their head office only to be told it is company policy to avoid the risk of theft.

Thank you CEX for treating me like a thief, another lost customer.

25 November 2013

Reply from CeX

Hi Mr Field,

Thanks for the review.

I apologise if you were made to feel uncomfortable. We do have Loss Prevention stuff in place when allowing customers to handle products - but you shouldn't be made to feel uncomfortable. I'll feed this back to our stores to ensure we treat our customers as best we can.

Thank you,


The Pension Planner

Very grateful - highly recommended

Shop Around!

A big thank you to Nicholas & Andrew for all their advice and assistance in this matter -it was made clear from the start that I would be able to obtain much more pension income by allowing their company to shop around and compare the open market - seamless from the word go and also fast to act upon our requirements, many thanks for the extra help and income

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Mr Field
United Kingdom