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horrible customer service; bunch of imbeciles

the only reason i did business with these buffoons was to purchase the genuine brand as advertised on their site. i contacted their support twice via their web "support centre". both times i was not satisfied. they were slow to respond. sometimes they seemed to not read the message and made a generic reply.

the first time i wanted to verify that i had received the genuine product and not a fake, which they were not able to do. the second time i discovered a fault with the product. i had to explain the fault twice before their "product specialist" asked for a video which i complied. after all that they said to use their support page to create an RMA and ship it back at my expense for a faulty product. that took 3 weeks! what a waste of time.

i advise anyone to avoid doing business with these charlatans. their prices are only decent if you don't run into issues. good luck with that.

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United States