Vanessa Bridgett´s profile

Reviews (2)

BathEmpire

SHOCKING CUSTOMER SERVICE

I purchased towel warmer on the 7th August. After 2 failed deliveries (on their part) I decided to have a full refund. I am still waiting!!!!!
I have been told on 3 separate occasions that the refund has been actioned.
I work in customer service myself so am shocked at the total lack of service offered to me.

14 November 2013

Reply from BathEmpire

Dear Vanessa,

Thank you for your email.

I apologise for the inconvenience this may have caused.

I can confirm that from looking into your order that the first delivery failed as no-one was in the property to sign for the item and then the item was held and bought back to ourselves.

When we requested to re-send this out to yourself the item was out of stock.

I can see that the refund has been processed and has been issued back into your account.

I once again apologise for the inconvenience this may have caused.

If you wish to discuss this further please do not hesitate to contact us on 02476 389051 or alternatively can you please provide me with a convenient time and i can contact you.

Kind Regards
Megan

Tons of Tiles Ltd

Fantastic service- next day delivery

I was told about tons of tiles by a friend. I looked on line and was very impressed with the vast choice and the low prices.

14 August 2013

Reply from Tons of Tiles Ltd

Hi Vanessa,

Thank you for leaving us such a great review,

Kind regards,

Tons of Tiles

Vanessa Bridgett´s profile

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Vanessa Bridgett
Reviewer
Female, 1965
London, United Kingdom

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