Hilde Ducatel´s profile

Reviews (1)


shop, prices and range ok - let down by so-so technology (can we get an upgrade?)

So the shopping experience was ok, until I tried to buy. Then because there was an issue with the first payment means (actually my wife's credit card is not registered for online transactions) we tried a second means of payment (mine). But the Clogg transaction system refused to recognise all our attempts to cancel the first card and introduce a second one, it kept going thru to the first card or just failing with a "server error" dialog box - not user friendly. A second try 24 hours later and worryingly the old card number was still showing in the order page (btw: why does the system retain the card number when I haven't consented? Is this in line with the EU DP directive (1995/46)?!) Re-entering the card data allowed the purchase to go thru. Cloggs shouldn't be as "clunky" as it sounds, but the technology for payment certainly is... time for an upgrade

13 August 2013

Reply from Cloggs

Hi Hilde,

Thank you for taking time to leave us feedback.

Firstly, I apologise profusely for the issues that you have faced - as far as we are aware orders have been coming through without any problems, so we are concerned that you have faced these problems.

We are in line with the EU directive as our site allows the users to check a box if they would like the details to not be remembered by our site, this is located just below the payment details again I am sorry if this was not clear enough and will feed this back internally.

Additionally, we’re currently in the process of upgrading our back end solution to allow for faster payment.

I hope this hasn’t deterred you from shopping again with us in the future!

Should you wish to discuss this further or require any further assistance please do not hesitate to contact me directly.

Kind Regards,

Kareena @ Cloggs

Hilde Ducatel´s profile

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Hilde Ducatel
Brussels, United Kingdom