Ron Macdonald´s profile

Reviews (1)


Superb customer service

I purchased a pair of Keen walking boots for a forthcoming walking safari in Africa. The boots were great at the start but after 80 or so days I noticed that the right boot was tight-fitting. On examination, the inner lining was no longer smooth, creating a tightness which was uncomfortable on long walks.

Webtogs provide a 60 day no hassle return policy but here was I at 80 days down the line. Fear not, customer services were very helpful, sending me a freepost label to return the boots and yesterday, a week after I first reported the problem, the new boots arrived!

During the entire process Webtogs were simply superb- they obviously place a high priority on customer service which will be rewarded by customers both trusting them and hopefully returning to them for future business.

Ron Macdonald´s profile

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Ron Macdonald
United Kingdom