Lloyd Beechey´s profile

Reviews (1)

Garden XL

Not Impressed

On lookinjg at the website for a Webber charcoal grate replacement I noticed it gave two sizes. I promptly went outside and measured the diameter of the bottom of the BBQ where the grate sits, obviously one would think, which was the exact size on the website and so ordered the grate. The grate I ordered came but wrong size!! What the site didn't say, was the sizes refer to the top of the BBQ, mine being the bigger BBQ, it's the same size for the Charcoal grate on mine as the top dia of the smaller BBQ!! It was now Thursday when I took delivery of the wrong size grate, and I was having a big family BBQ 10 people on the Sunday. I quickly went back onto the website and re-ordered the correct size and had to pay £12.95 for a Saturday delivery!! Late Friday afternoon, I got a text saying the delivery would be delayed, due to being out of stock, by which time, I had no time to get a charcoal grate anywhere else and so had to cancel my BBQ It is now Tuesday and the grate still hasn't turned up....NOT IMPRESSED AT ALL!!

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Lloyd Beechey
United States