Eniko Fulop´s profile

Reviews (3)

BestHeating.com

Beautiful radiators, excellent service

I bought these radiators with a little doubt on my mind but these are absolutely gorgeous.

They are very chic and good quality. Definitely would recommend.

Zavvi

perfect bag for the perfect price

At first I thought it cannot be true. A real leather laptop bag for under 20 pounds? Not possible, probably a dodgy bag from a dodgy company :) Im so happy I was wrong, the bag is made of real leather, you can smell the leather :), very sturdy in a good quality finish.

I finally managed to get a nice bag which looks like an expensive executive bag for peanuts.

Thank you Zavi.

Diamonds Factory

Very dissapointed

Design:DFSSRB004_PRN

I ordered the above design with a 0.5 carat stone, SI1, H clarity and I was very dissapointed.
The stone has had visible cracks in it, you could sees it with naked eye and feel it with your finger nail.
After several emailing back and forth I have returned the ring and asked for a refund.

I would not recommend.

13 August 2013

Reply from Diamonds Factory

Hi Eniko,

Thank you for taking the tame to leave us some feedback, we are sad to hear that you were not happy with our service.

An SI1 clarity with any shape diamond is not guaranteed 100% clean of inclusions to the naked eye, this is also mentioned in our diamonds education section on the website.

The SI1 graded diamond you received from us was actually very clear to the naked eye. Once returned our assessment team (along with a GEM-A and IGI qualified diamond grader) checked the clarity of the diamond for you. Within the diamond, they found a small visible inclusion but there were no cracks to see or feel. We advised you that this was the absolute best that an SI1 clarity would be and gave you the option to upgrade the clarity to a VS2 if you were not completely satisfied with this grade.

You requested a replacement order for the exact same diamond specification of SI1 H, we explained to you that this would not resolve your concerns with regards to the clarity because the SI1 you had already received could not be any better.

We endeavour to make every customer happy and we feel that in this case we did try our very best to resolve your concerns and make you feel confident in us as a company.

We are sorry that on this occasion we could not satisfy your needs and hopefully if you choose to purchase from us again your experience will be much better.

Kind regards

Diamonds Factory

Eniko Fulop´s profile

profile image of Eniko Fulop
Eniko Fulop
Reviewer
Female, 1978
United Kingdom

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