We had two problems. One of the items we ordered was out of stock, and their call centre had to get in touch to tell us; this should have been picked up automatically when we were ordering on the internet. The other item ordered was found to be damaged when received (during manufacture, from the look of it). Both of these matters were dealt with to our full satisfaction, by pleasant and competent ladies. I would also say that delivery was very quick, on the promised day. I would certainly be happy to buy from them again.
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