Bought a ME gore tex pro jacket, arrived with a lovely hole in the rear of the neck straight along the sealed seam and directly in line with the run off from the back of the hood. The hole was obviously where one of the "experienced and fully trained staff" had cleverly attached labels or tags to the jacket. If I hadnt noticed this could have had severe consequences when climbing or walking miles from anywhere, especially as the jacket is designed with climbers and alpinists in mind. After contacting and being told it was out of stock, I asked to speak to a manager, 3 days later no reply, emailed- no reply, rang today - no reply. If your planning on any serious outdoor activity, my advice would be stay well away from this so called pro company.
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