My Boiler was serviced on 26th March 2013 by a really good engineer from British gas. All of the valves on my radiators are faulty I cannot bleed the radiators so they need replacing I am covered for this with my Homecare policy for my heating. He ordered the valves . In July I contacted British gas to see where these are I received a reply with a complaint form even though I wasn't complaining. I heard nothing further from The depot at Stockport which is my local one, I emailed British gas again and haven't even had a response , are they just waiting for me to get fed up and not bother even though I am paying £21.23p every month for a service I am not receiving, I have pointed out to them that they are not keeping to there part of the contract but no response. I am now emailing firstname.lastname@example.org who has assured watchdog following there investigations into British Gas that he will deal personally with complaints about homecare service. I really hope that he will deal with this.
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