Thom´s profile

Reviews (2)

Heinnie Haynes

Generally brilliant service but not flawless.

If you're a fan of the kind of gear they sell, you'll probably know about them and their reputation anyway. I've had several very smooth buys from them and would use them again BUT...I did have an issue where they weren't totally open with me and though in the end it only resulted in a 2 week wait (which isn't too bad) I did feel let down by the various excuses and time frames I was sent.

21 March 2014

Reply from Heinnie Haynes

Many thanks for taking time to post a review.

We are sad that you feel that we have been anything less than honest and open. We suspect that the delay to which you refer was on a Boker tool, for which we were waiting for further stock to arrive from Germany. In situations like this, timeframes are dictated by manufacturing schedules and shipping times which can change from week to week. Please be assured that we don't invent excuses.

Many thanks for your continued custom.

Music Matter

Had no problems, quick delivery

The product arrived quickly, I think it was posted on next day delivery instead of the standard mail as advertised, really happy with the product too so no complaints at all!

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United Kingdom