Bought sofa 7 weeks ago leather peeling on reclining foot rest sent in photos very rude aftercare team informed me that my claim has been rejected as aparantely its a scuff mark which it is not! how they can assess it from a photo is beyond me! They will only send someone out to look at the sofa if we pay£49 its outrageous! Letter to Peter Harrison managing director then off to court we will go. Will not waste any more time talking to their insulting aftercare team!
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