I sold a 30 piece dinner service on eBay and made the terrible mistake of using myHermes to send it from Kent to Glasgow. Each piece was treble wrapped in thick packing paper and then bubble wrap, then balls of more bubble wrap packed into all the gaps. The thick cardboard box was sealed with packing tape and the red and white fragile tape. The seller received the box but informed me that 22 pieces has been smashed to pieces and the box was badly dented and torn. Someone had clearly stood on or kicked the box. I emailed and called myHermes and although the operator wasn't rude he didn't really know what to do and just said that someone will call me. Nobody called but I got an email saying that my item was classed as ceramic so I was not covered under their compensation scheme. When you order a parcel pick up, the drop down menu that you have to select whats in the parcel is very vague so the only option i had was 'home and garden'. Maybe as their exclusion list is so long they need to be more specific so if i had selected 'dinner service' they could have not accepted the parcel. So I had to refund the seller and I have no dinner service so am £115 out of pocket. Absolutely disgraceful and I will NEVER use these people again and I cannot stress how strongly YOU should not use them either. They are cheaper than Royal Mail but now I know the reason why!!!
City Link picked up my bag of clothes on 09/08/13 and I waited a week but no payment appeared in my account (they say payment is within 3 days of pick up) so I emailed but still no reply. Then 2 weeks after pick up I get an email saying they have been inundated with donations so have temporarily suspended collections so they can get on top of things and I can expect a payment the last week in August. It's now the 02/09/13 and still no payment. Their website is down and you cannot contact them to see what's going on. Surely someone should have monitored the amount of items being delivered to them and this situation should never has arisen and then to totally shut down their website and cut off any form of contact for customers waiting for payment is wrong.
There is a vast amount of products available for all tastes and budgets The quality is perfect and as you can order nets in any drop and width there is no problem of them being out of stock. Quick delivery and perfect customer services. Definitely us this company again when I need more nets.
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