Mr M BIBEY´s profile

Reviews (1)

Dreams

I'ts a shame you're forced to click at least one star!

Atrocious service - the worst customer service I have every experienced in my whole life. I was mis-sold by a 'sales' rep in store. He promised I could mix and match the Alona bedside cabinet carcass and drawer fronts. A simple case of 'ordering 2 in and swapping them over' I was told. Sounds simple enough. Now some 2 months later I am still without a single product whilst my £159 purchase accrews interest in Dreams' account.

I have been told that the parts would be ordered separately, heard nothing, tried 'customer services' - my god are they useless. Not got a clue, even the 'Managers' I spoke to. I am left absolutely appalled by this entire saga that does not seem to be coming to an end. The funny thing is we were looking to purchase the double wardrobe at £1,000 - I don't think so now! We had already purchase the rest of our bedroom furniture from Dreams to the value of over £2k - so clearly this is how they welcome your prior custom.

It's fair to say that I would never use Dreams again, in fact I Dream of a world where conglomerates actually value their customer. Unless I get a resolution soon Dreams will be going to Court on the ground of breaking the Sale of Good Act 1979.

Never.Use.Again

Mr Lukeand Natalie White found this review useful

16 August 2013

Reply from www.dreams.co.uk

Dear Mr Bibey,

I am sorry for the problems you have encountered, a member of the team will be in touch.

Kind regards,

Dreams

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Mr M BIBEY
Reviewer
United Kingdom

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