I ordered a one month sim so I could see if three was right for me. Given that you need to give 30 days notice to cancel contract to avoid it rolling on to the next month, I rang them on the day I received my sim.
I them had a long 36 minute phone call to India repeating that I wanted to cancel the contract when it came to an end. They tried to sell me a "flash offer" deal of a reduced 12 month contract which was identical to the one on the website, or wait a week or so to evaluate my decision (by which time there would be under 30 days notice so would automatically be enrolled to a second month.
This is so unacceptable, as it should not take three different people trying to sell me a new contract or say how they thought it was stupid to cancel it after less than one day, just to stop the contract continuing after the month is over.
I am seriously considering not starting a new 12 month contract after my current one finishes, like I was thinking about doing before, as three are rude and given me a very bad impression.
John Mathews found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.