Making the online booking was simple.
Also straightforward was the courteous call-back which involved a 3-way talk to DVLA to check my licence.
On the day the van was there at the expected location but the automated access process failed to recognise my booking number and, after several attempts, I had to phone for assistance, and found myself in a queueing system that took nearly 45 minutes before I was given remote access to the vehicle. It was a repeat at the end of the day although fortunately I was second in the queue and had to wait only two or three minutes for the van to be remotely locked. I was told I would receive, but never did, a message indicating the amount of fuel in the vehicle at the start of my rental.
The rental price is good, and if remote access issues and speed of telephone response can be improved then it would be a more highly rated rental scheme.
The vehicle was reasonably clean, and was a delight to drive with plenty of responsive pulling power. I did, however, report that a front tyre was in poor condition and a 'service now' icon was up from the start.
Notwithstanding the problems, I would rent again, but ensure I have time to spare to collect and return the vehicle! It may be worth noting that, in the event of an accident, it is the same number I had to phone that one needs to phone and in such circumstances finding yourself at the end of a very long queue would be more than the last straw!
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