Derek Harding´s profile

Reviews (2)

Cult Pens

Good value for money and efficient service

Does exactly what it 'says on the tin'


They blatantly misled me then lied

I went into the shop and asked if I could have glasses the same day. They said yes if they had the lenses so I asked them to check if they had them for a pair of glasses and a spare pair. They had and produced them. I chose frames then had a fitting. At this point it was getting late so I asked again if I would have my glasses the same day. They said no because the lab was closed all day. I was annoyed but agreed to let them make the glasses up for me on the following monday and post them to me first class. The lenses were with the frames when I left the shop. The following Wednesday I rang to check they had posted the glasses to me. They said they hadn't because they only had lenses to make up one pair and were waiting for lenses they had ordered for the second pair. I asked to speak to the manager and complained.

They are delivering the glasses for me but if I could I would have cancelled the transaction. It is one thing to have a problem but to blatantly lie about it destroys any trust. I will never deal with Specsavers again.

Derek Harding´s profile

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Derek Harding
Male, 1953
United Kingdom