Pharmacy First

My second purchase, second poor experience...

The prices are great and will keep me coming back. BUT...
When I write the following, bare in mind that I also manage a online mail order business. This is constructive criticism.

1) PharmacyFirst.co.uk don't know how to pack things. It beggers belief.
I ordered 10 heavy bottled fluids (shampoos, shower gels etc, approx 2-3kg in weight). PharmacyFirst.co.uk threw all these items into a cheap jiffy bag without securing any of the items together.
What happened? Of course the jiffy bag arrived damaged, opened and with items falling out. Royal Mail had tried their best to rebag the package but with little effect. I would normally blame the delivery company for damaging a package in transit but on this occasion it was blatantly obvious that PharmacyFirst.co.uk had not packed the order properly at all.
This was my second order, and the second time that the goods arrived with poor and damaged packaging so it's not an exception sadly.
All I would say to whoever is running the dispatch department at PharmacyFirst.co.uk ...

BOXES. Use bloody BOXES!!!!!!!!!!!!!!! It's not rocket science.

2) From placing the order to dispatch takes FOUR working DAYS. In Pharmacy First's defence, they don't claim to dispatch orders same day/next day and I was aware of this when I ordered. But this is e-commerce, and however you look at it, 4 days to process an order is bad. Our customers would be leaving in droves if we treated their orders this way.

3) No warning about out of stock items. No emails, no phone calls, nothing. The package just arrived a week after ordering with items missing and a note on the invoice saying "sorry, we'll refund you". Not the end of the world... but not exactly great customer service.

In conclusion... PharmacyFirst.co.uk ... love the prices, hate the service.

Sage Pay

Awful

Been with SagePay since January 2009. More and more often the service is going down which leads to failed transaction after failed transaction. Incredibly damaging to our business, not because we lose the immediate sale but because we lose the confidence of the customer altogether.

The service failed in early March, it's now failed again (mid March). As I'm writing this I've watched over 30 failed transactions rack up via our admin panel.

Take mine and everyone else's advice here. Don't use SagePay.
We're moving to a more reliable payment provider as soon as possible.

gary found this review useful