I ordered an Arcam R-cube iPod speaker dock. It took a while to be delivered but they kept me informed. I had an issue with it (which turned out to be my fault!) and they dealt with it impeccably - they came and picked the speaker up, sorted the problem out and returned it to me at no extra charge. I was so impressed with their service and attitude, I'd recommend them and will definitely be returning to them in future! When will other companies learn that this is how to win business!!!
It took around 10 days for the order to arrive despite saying on the website it was in stock. I didn't have a particularly negative experience since I didn't call - but it wasn't that positive either - I received an email saying the item had been despatched after a few days and it still took another week to arrive! Reading other people's orders, seems as though they need to work on their supply chain...
Despite this, I'm still quite happy - I ordered a Deuter bike rucksack and am very pleased with it - great quality and useful extras.
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