They give you an email to send your questions or problems to, but it's painfully obvious that it's not an actual person. Or if it is, she doesn't understand English. I tried to upgrade 5 different times and it kept saying that my credit card wasn't approved. Of course, I knew that wasn't the case since I even called to check on it. And emailing firstname.lastname@example.org was a complete waste of time. I never received a response at all.
Then I receive an email supposedly from Victoria this morning telling me how happy they are that I was pleased with their service and wanted me to write about my positive experience. I wrote about my experience, but there was nothing positive about it!!!
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