the spray that I ordered for a member of the family's funeral was nothing like the one the got delivered. In fact a spray didn't get delivered - a bunch of wilted chrysanths did and they looked like they'd cost a couple of pounds and been sitting on a garage forecourt for a week. When I complained they didn't come back in time to rectify or do anything constructive i.e. send sympathy bouquet to apologise to sister in law - they just refunded my money (which they would have to have done anyway and said thay would discipling the florists??? they also said it was the florists fault and that theyy were just kind of the mediator - ????
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