icanhire have come up with a brilliant and original idea for renting a van. Forget trekking to a hire centre in the middle of nowhere to pick up a van and then rushing back through rush hour traffic to return it in time. Instead, all you have to do is book the van online and then pick it up from a street address near you. It's so simple!
Once you've booked the van, they call you up immediately to check your details and confirm the booking. The lady on the phone was friendly and helpful, but best of all she didn't waste time asking pointless questions. Quick and unfussy.
After that, you get detailed instructions on how to pick up the van. These were very easy to follow... once at the vehicle, you simply call a number and they unlock it remotely and there you go! The van is yours for the rental period stated.
The best part of the whole experience is that, unlike with other companies, there are no hidden costs. I was charged exactly what the website stated. The last time I rented a van with another company, I turned up on the day only to be charged a premium for being a young driver... maybe understandable if I had just turned 18, but at 23, with 5 years no claims and a clean licence, it just seemed patronising.
Also, the rental charge is for one day. But an actual day... 24 hours. So you don't have to pay for two days just because you rented it for the evening and returned it the next morning.
I'm a very happy customer... I won't be looking anywhere else next time.
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