While purchasing on the website, the shipping cost was unclear until after you purchased. The amount of time to expect the shipping to take was also not clear. The DHL shipping people called three days after ordering and left a voicemail saying they required a signature and that they would arrive between 10 and 5 the next day. My husband waited at the house the whole time. They didn't show up until 6:30 and we were out eating dinner. They left a note on our door saying they would be back the next day and gave us the option to sign the note and that would count as our signature. We signed the note. We didn't need to because my husband works at home -he is always at home during the day. But we signed it anyway just in case and put it back on the door. We waited for three days. We finally called them to ask what was going on and they blamed us for not being there and that they had come to our house over and over again. They said they would come "one final time" the next day. I'm assuming they must have seen the note still on the door and thought we were on vacation or something -and consequently never even bothered to come to the door and look at their note or ring the doorbell. So we put a huge red arrow on the door and in big letters said the note was signed. They finally left us the package. Very frustrating.
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