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Wix

Wix treat their 'customers' with complete disregard

Don't be sucked in by the Wix templates, because once you become a paying customer, they do not 'give a toss' to put it mildly.
The support forum is a joke:
- If you report a bug (and there are many) they will not take responsibility - but instead just try fob you off with lame excuses.
- Bugs that they do acknowledge - some features that I would call 'standard' for a website eg. footer and menu button scaling, viewing on different browsers, basic html widget - are still not fixed - going back to June 2012.
- They do not read your support questions - they would rather not answer, experts at dodging, just give a standard 'copy/paste' answer that has no relevance.
- If you complain - well, then they will just ignore you.
- Google? Well, they say they don't support '3rd party products'!
- If there's a problem with any of the 3rd party apps they advertise - they will take no responsibility for them either.
- The standard response for most support inquiries is: upgrade your browser (even "tell you customers to upgrade their browser"!), empty your cache, take a screen shot - and when you do that - they respond with "we could not replicate this issue"!
- Their 'mobile' solution is awful and the desktop version of their sites have issues with the variety of smartphones and tablets on the market.
- The support forum itself is really 'unsearchable' - you cannot search on a topic that others have posted to see the Wix response - no wonder.
I could go on, but needless to say I have never experienced a company with such poor service. Try another website builder, one that you can tweak to html code (with wix you cannot) . If you need a professional site - then Wix is not the answer. They have (and still do) cause me much embarrassment.

Ngô Như Quân found this review useful

17 September 2013

Reply from WIX

I am sorry that you had a bad experience with our online support. I understand how frustrating that can be. I would love to offer you our phone support.

Call our US Toll Free number, at 1-800-6000-WIX (1-800-600-0949) during normal business hours (Monday - Friday between, 6AM - 5PM PST) and we will be happy to assist you.

If you are calling from outside the US and need a direct number you may call 1-415-639-9034 during the same hours.

*Note: If you are calling from outside the United States, we suggest that you use a VOIP service to call us. Many of these services, such as skype, allow you to call toll free numbers for free.

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cy24
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Australia

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