Susan Rees´ profile

Reviews (1)

iflorist

Definitely not a positive experience!

I ordered the flowers for my sister's 60th birthday - a very special occasion. They arrived two days late. Not what was promised by Iflorist! Also, it lost the element of surprise as I phoned her and asked if she liked her present. Not good enough for me to use the company again, or recommend to friends or family.

21 August 2013

Reply from iflorist

Hello Susan

We sincerely apologise for the late arrival of your gift, and having to ruin such a thoughtful surprise for your sister. We do appreciate all feedback we receive as this helps us to avoid problems like this happening again in the future. As a means of apology from Iflorist we would like to offer you a complimentary bouquet to be sent to a recipient of your choice. We hope this is satisfactory as we do not wish to lose your valued custom, I will e-mail you personally now regarding this matter.

Kind Regards
Iflorist

Susan Rees´ profile

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Susan Rees
Reviewer
United Kingdom

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