Usually acceptable but last order took two and a half hours from Dominos Elephant & Castle, then arrived cold and on wrong base. Not what you need when you're hungry. Our movie was long finished and the whole evening was a bit of a disappointment.
Ordered late at night multiple times with next day delivery, items turned up first thing in the morning! Never had an issue with Ebuyer, used them in excess of 10 times. Always great service.
I ordered £200 worth of DIY equipment and supplies with next day delivery. The evening of that day a lady called me and told me that my order would be delivered the next day between 7am and 6pm. (Great time window by the way). The next morning I received a text message from DPD telling me my order would be delivered between 11:30 and 12:30. Great service on their part, you can even track the driver in real time! Sure enough he turns up at 11:30, with a rather small looking box. It contained 3 of my 16 items, of which one was broken, and completely filthy, covered with dirt and grime! Rather confused I called Wickes to ask about the rest of the order, who then told me it would arrive from a different store using their own local delivery van and driver. Nothing ever came that day. Called again the next day to find out what's going on. Told re-delivery will be tomorrow. Nothing again. Called again, suddenly I'm told the system shows delivery was made on the original day and they apparently have my signature to prove I have taken delivery of items. What a joke! Countless phone calls and 5 days later Wickes eventually agreed to refund the order! Reading the reviews here this company must have the phones ringinghot non-stop with angry customers... Most of the times couldn't even reach anyone at the store, they just ignore the phone! Awful experience for me and won't use Wickes again. Unfortunately I didn't check here before ordering! Lesson learnt!
Also: Here's an idea Wickes, if you are splitting orders and sending part with DPD and part with your own drivers, make sure you inform customers of this!!! People will get a text from DPD letting them know precisely when the driver will come, but if they are unaware of another delivery they might make plans and just be there for the one hour they have been advised! And surely you can be a little more precise than 7am to 6 pm?!
Ordered a networking cable over two weeks ago, website promised plenty of stock available. Despite a previous call querying the delay where I was told stock would be arriving the next day and it would be immediately dispatched and i would receive a dispatch note about it, I have heard nothing 4 days on from then.
Pretty rubbish experience and not going to use dabs again. This company is clearly not honest about stock levels in order to persuade customers to order, and then they don't even have the decency to inform you of a delay once you have placed an order. You'll have to ring them up yourself after weeks of wondering what happened.
Robert found this review useful
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