Maddy Boulton´s profile

Reviews (1)

Missguided

Deducted my discount on return- unbelievable!

I bought two tops and on returning them, not only was I deducted £3 for return but they deducted another £2.50 which was my 10% student discount. This meant that I ended up paying full price for 2 tops I didn't want and in the end miss guided had over £8 off me for postage and taken back discounts etc. very annoyed!!!

15 September 2013

Reply from Missguided

Hi Maddy,

There appears to be some confusion, and we apologise if your refund was not broken down clearly for you.

We refunded the price paid for the items minus the returns charge. We did not deduct any further amounts, but as you did not pay full price for the items due to the student discount awarded the refund was of course made against the reduced price paid.

If you need any further assistance, please do not hesitate to contact us at customerhelp@missguided.co.uk.

Best wishes
Clare xx

Maddy Boulton´s profile

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Maddy Boulton
Reviewer
United Kingdom

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