Although it all looks lovely on the site and pleastant enough on the phone when reporting the damage to the toilet pan, I then had to send in photos, which is fair enough, of the damage and send that in an email to 'customer services'. I then had to wait for a reply and to see if they would authorise a full refund. I also asksed for the delivery charge refunded as well for all the inconvenience. They did agree to this. However, they informed me it takes 'up to 2 weeks' for a refund to be made - quite unacceptable when they can take payment for the goods straightaway. To add to this irritation, I have to dispose of the goods myself - even the cistern, which looked perfectly functionable. To add to the insult, the loo seat included in the box with the damaged pan, was a rectangular shape and not rounded to fit the pan!! I do NOT recommend Victoria Plumb and have found the whole experience incredibly unsatisfactory.
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